How can we help?

Start by creating an account (or accepting an invite from your Administrator). Once logged in, your first step is to set up your Organisation details, then invite your team. We recommend starting with 5–10 items to get comfortable with the cataloguing workflow before bulk importing.

Yes. We support data migration from Victorian Collections, FileMaker, PastPerfect, spreadsheets (CSV/Excel), and other platforms. For large collections, our team handles the migration for you — often at no additional cost. Contact us at hello@fossickhq.com to discuss your situation.

The Starter plan gives you full platform access with up to 100 items and 3 user accounts. There are no time limits — it's free for as long as you need it. When you're ready to grow, upgrading is seamless and your data stays intact.

Yes. All data is backed up automatically every 24 hours to geographically separate Australian storage. Our Professional and Enterprise plans include additional backup frequency options. You can also export your full collection data at any time in CSV or JSON format.

Your data is always yours. If you cancel, you have 30 days to export your complete collection in standard formats (CSV, JSON, with images included). We will never delete your data without giving you ample time to retrieve it.

Yes. FossickHQ is fully responsive and works on any modern smartphone or tablet. For field cataloguing, the mobile interface supports camera capture, voice-to-text description, and offline mode (changes sync when you reconnect).

When you upload a photograph, our Smart Automation analyses the image and suggests field values including category, approximate date period, materials, and keywords. You review and confirm each suggestion — the automation saves time but you remain in control of all final catalogue entries.

Yes. Every FossickHQ account includes a public-facing collection website at your.fossickhq.com. You control which items are publicly visible and which remain private. The public site includes full-text search, category browsing, and high-resolution image viewing.

FossickHQ is designed to align with SPECTRUM 5.0 (the UK Collections Trust standard widely adopted in Australia), Dublin Core Metadata Initiative, CIDOC CRM (the international ontology for cultural heritage information), and ISAD(G) for archival description. Your data is structured and exportable in ways that meet these standards.

Account Administrators can require 2FA for all users in Settings → Security → Two-Factor Authentication. Once enabled, users will be prompted to set up their authenticator app or receive codes via email on their next login. 2FA can be made mandatory or optional per organisation.